IT full service
The qualified use of IT improves the entrepreneurial, operational procedure and therefore it is more efficient. However, not every company has internal IT specialists. Within the scope of our IT services, we can ensure a smooth IT infrastructure in your company. So you can focus on your core business, we take care of your systems and provide a flawless IT operation. With our IT service, we offer an extensive service for your IT applications. Regardless of whether you are looking for, a single service, an individual service packages or you need a complete solution, we will provide you individually tailored services in a modular system. This gives you the opportunity to define a suitable service contract with individual service agreements. With our IT services, you work with stable, future-oriented systems and you are prepared for the latest digital trends.
By using the mindbit Service Desk, our customers receive a reliable contact person. Your request will be treated quickly and comprehensible by using the ticket management system. In addition to regular maintenance and servicing, support, and monitoring of your IT systems, we also adopt the data quality management. As well we take care of reporting, application hosting, and rollout management.
Our services at a glance
You are interested in our IT services?
Data quality management & reporting
Your company data are a crucial success factor for your work. The quality of the data is very important. Only when data quality is given, operational processes can be reliably controlled, relevant reports can be created, and business analyzes can be efficiently executed. As a part of our IT services, we support you with our data quality management. We ensure that your data is up-to-date, complete, accurate, and free of duplicates. With this achievement, we have a target of providing your company with excellent data. In addition, you will receive comprehensive reporting to support your targeted data analysis. Good data quality, combined with targeted data analysis, increases your profits and the growth of your company.
IT service management
At your request, we take over the complete IT service management for your application. In the course of this IT service, we take care of support, customer service, and maintenance for our own as well as external applications. We offer individual and standardized service processes for the execution of incidents and change requests (incident management and change management). To be able to process our IT service to your satisfaction, you will receive the mindbit Service Desk, for handling the service management. Our product ensures simple and clear processing, in which you can report incidents and requests for changes quickly and easily.
Another component of our IT services is rollout management. Within this service, we attend you during the enterprise introduction of new applications and processes. We take care of the training and education of your employees and monitor the progress of the rollout. With regular target-performance comparisons, we spot problems early and correct them. So we lead your rollout to sustainable success. Thanks to regular reporting, you will always be informed about the current status.
Within the scope of our IT services, we not only support our own software but also third-party applications of any technology. Whether with self-developed software or lack of expertise through staff changes, we support you in the software design, even if the source code has been lost. We take care of your applications, take over the service management, and assist in the restoration of the source code.
Every software requires storage space for its operation. Thanks to the Software-as-a-Service (SaaS) principle, you are no longer forced to provide the infrastructure to run your application yourself. With this IT service, you put the provisioning and care of the infrastructure in our hands. In our application hosting, we take care of the operation, maintenance, and security, and you can easily use your software by the Internet.