Because of the intuitive usability and clear design of the mindbit Service Desk tickets can be created easily and comfortably. The system automatically assigns a ticket number. In the run-up, you define the criteria and patterns. The ticket gets delivered to the right agent or group automatically and can therefore be handled as soon as possible. Users are at all times able to see the status and progress of their tickets. Agents and supervisors can easily handle requests, add other agents, and see or where necessary change status and priority of a ticket. Furthermore, agents are able to create sub tickets so that tasks can be split without a problem.